Frequently Asked Questions (FAQ)
What types of vehicles are available for rent?
Luxury Ace Limo offers a diverse fleet of high-end vehicles, including sedans, SUVs, and limousines. All our cars are equipped with the latest amenities to ensure a comfortable and luxurious experience.
Can I rent a car without a driver?
Yes, you can choose to rent a car with or without a driver. Our self-drive option allows you to enjoy the freedom of driving one of our luxury vehicles yourself.
How do I book a vehicle?
Booking a vehicle with Luxury Ace Limo is easy. You can book online through our website or call our customer service team. We recommend booking in advance to ensure availability, especially for special occasions and weekends.
What areas do you serve?
We provide our services in New York and New Jersey, covering all major airports, cities, and popular destinations within these states.
Are your chauffeurs professionally trained?
Yes, all our chauffeurs are professionally trained, experienced, and committed to providing safe, courteous, and reliable service.
What are your rates?
Our rates vary depending on the type of vehicle, duration of the rental, and whether you choose a chauffeured or self-drive option. For a detailed quote, please contact our customer service team or use our online booking system.
Is there a minimum rental period?
The minimum rental period depends on the type of service you choose. For airport transfers, we typically charge a flat rate. For other rentals, there may be a minimum period requirement. Please contact us for specific details.
What is your cancellation policy?
Our cancellation policy varies depending on the service and booking conditions. Generally, we offer a full refund for cancellations made at least 24 hours before the scheduled rental time. Please refer to your booking confirmation for specific details.
Are there any additional fees?
Additional fees may apply for services such as tolls, parking, and waiting time. All applicable fees will be clearly outlined in your booking confirmation.
How do I contact customer service?
You can reach our customer service team via phone, email, or through our website’s contact form. We are available to assist you with any questions or concerns you may have.
If you have any other questions or need further assistance, please feel free to contact us. We’re here to help make your experience with Luxury Ace Limo exceptional.